Return Policy

RETURNS ARE ONLY ACCEPTED FOR EXCHANGE.

* Must be authorized by Custom Parts before returning. Call us at 423-257-6800. Unauthorized returns will be refused and returned to the sender at their expense.

* Must be returned within 30 days of receipt of your order. No returns after 30 days will be accepted.

* SPECIAL ORDER ITEMS, NOT ORDERED VIA OUR ADVERTISED ITEMS ON OUR WEB PAGE, PART NUMBERS FROM OWNERS MANUALS OR THE ONLINE DATA BASE ARE NOT RETURNABLE.

* Merchandise items must be in new condition, in its undamaged original packaging. Shipping and Handling charges are not refundable and a 20% restocking fee will be charged..

* RETURNS ARE ONLY ACCEPTED FOR EXCHANGE.

* ORDERS CANNOT BE CANCELLED BY E-MAIL.

Also, we can not accept any electrical merchandise, Gaskets, Seals & Bearings for exchange.

A Personal Note:

Dear Valued Customer:
Our goal is your 100% satisfaction. We believe in good old fashioned service.
We understand that occasionally a product is defective when it arrives to you and will require some special attention, therefore we will gladly accept it for exchange. I ask only that you be fair with us when returning a product for exchange. That means returning only product that you purchased from Custom Parts, complete and un-used. Our ability to bring you "Quality Parts and Fast Dependable Service at a Reasonable Price"
depends on fair and honest dealings. To protect all of our Customers, returns will only be processed if the above instructions on this page are followed.

Thank you,
Custom Parts