Custom Parts' Terms and Conditions
Order Status
Information about the status of your order is available by logging into your account on our website. Click the My Account button at the upper right of the screen, enter your e-mail and password, and see your order history. Most of our orders ship within 1 to 2 business days but please allow up to 7 business days. Please note that orders may not be modified or cancelled once they enter the shipping process, which, if all parts are in stock, may occur within minutes of placing the order. Submit additional inquiries about your order via our Contact Us e-mail address: info.custompartsinc.com, or by calling us at 423-257-6800.
Pricing
CustomPartsInc.com website prices are valid at the time of order placement and, excluding errors or omissions, will not change during order processing. All prices are subject to change without notice.
Sales Tax
Tennessee residents are subject to sales tax of 9.75%.
Accuracy of Your Order
Once your order has been delivered, please check the contents for accuracy. If we make an error in shipping the parts you ordered, we will correct it at no additional cost to you, provided you report the error to us within 90 days of the delivery of your package. After 90 days, no returns will be accepted and no refunds allowed.
Damage in Shipping
If you believe your parts were damaged or lost in shipment, please contact us immediately and we will communicate with the carrier on your behalf to enter a claim. Do not throw away the box or any of the contents as doing so may result in the carrier denying the claim. In the event that the carrier wants to see the packaging or parts before settling the claim, you will need these items available for inspection. CustomPartsInc.com will re-enter a replacement order for you which will be charged to the carrier.
Defective Parts
If you believe a part you received has a manufacturer defect, contact us immediately. If we can verify a defect does exist we will replace the part at no additional cost to you. Note that neither CustomPartsInc.com nor the manufacturer may be held responsible for a customer's misuse of merchandise.
Availability and Fulfillment
Most orders ship from our inventory within one business day. We are constantly evaluating and expanding our inventory in order to increase the percentage of orders that ship within one day. Parts on customer orders that are not in our stock are ordered from our suppliers every weekday morning, holidays excepted. It usually takes 1-5 business days to get the parts into our stock, allowing us to fill and ship your order. Parts that are not in stock at our suppliers (the Original Equipment Manufacturer or their regional distributor) will take longer to obtain and these delays are not within CustomPartsInc.com’s control.
Returns
See our Returns policy.
Disclaimers
Warranty Disclaimer
CustomPartsInc.com disclaims all implied warranties of merchantability or fitness for a particular purpose.
CustomPartsInc.com shall not be responsible for any commercial, consequential, or incidental damages arising from the use of any products. All merchandise is warranted under coverage as provided by each individual manufacturer.
OEM References
CustomPartsInc.com sells Original Equipment Manufacturer (OEM) parts and in some cases third-party manufacturer "alternative" parts. References to OEMs, their trade names, or their part numbers is for identification purposes. CustomPartsInc.com specifically notes when an aftermarket part is available as an OEM alternative and does not ship aftermarket parts as if they are OEM parts. CustomPartsInc.com does source some OEM parts from multiple sources so the OEM reference may change at fulfillment.
Web Content Correctness
The information provided on CustomPartsInc.com is correct to the best of our knowledge. Part numbers, descriptions, pictures and diagrams are the property of the manufacturers and CustomPartsInc.com can not guarantee their correctness. It is the user's responsibility to determine a part's correctness for a particular application.
Unless otherwise specified, parts indicated for the RIGHT or LEFT side of a machine are to be interpreted as if you are sitting in the driver's seat facing the front of the machine or standing behind the machine handle facing the front of the machine.
Unless specified to be in a set, parts shown on diagrams and in parts lists are sold in single unit quantities for the amount shown on the parts list. The diagrams are for reference use only and do not necessarily indicate quantities or sets.